FAQ — Frequently asked questions

To rent a scooter, you must meet the following requirements:

• Driver's License: You must have a valid and recognized driver's license in Italy. Make sure to bring your original driver's license with you.
• Identity Document: A valid identity document, such as an ID card or passport, is required to confirm your identity.
• Minimum age: 18 years

Yes. To rent a vehicle, a security deposit of €300 is required. The deposit can be paid with a credit card, which will be pre-authorized for the amount and then automatically released within 48 hours after returning the vehicle if there are no damages. It is also possible to pay the deposit in cash, which will be refunded upon returning the vehicle if there are no damages.

Change in daily rental cost: + €20/Day

Yes, with a different cost on the daily rental:

• Cash: + €20/Day
• Prepaid / Electron / Electronic use only / Rechargeable / ATM / Maestro / Virtual: + €15/Day

The insurance, already included in the rental price, covers damages caused by a third party. Additionally, you can add insurance:

• DRIVER
• KASKO which includes all damages to the vehicle
• THEFT AND FIRE (The insurance covers only if you return the scooter keys to the office after a theft or fire)

N.B The theft and fire insurance policy cannot be purchased separately, but can be included as part of the kasko policy. Selectable during the online quote phase.

Make sure you have all the necessary documents before booking the vehicle.

The deductible is the maximum amount you have to pay in case of theft or damage to the rented vehicle (provided you comply with the conditions set out in your rental contract)

• Kasko Deductible €10/Day Category A B max deductible €300 /€3,000
• Kasko Deductible €15/Day Category C max deductible €400 / €4,000
• Kasko Deductible €20/Day Category D E max deductible €600 / €6,000

Your liability for damages caused to the scooter will depend on the type of coverage you have selected. Based on the conditions established under the chosen coverage, you will be financially responsible for damages caused to the vehicle.
Until the scooter is returned, you are responsible for the vehicle's safekeeping.

If the vehicle is stolen, the correct procedure is to first call the local police and then the rental station, providing them with the report of the loss of keys or theft of the vehicle that you filed with the police.
Your financial liability will be determined by the coverages you chose at the time of rental.
To prevent theft, we recommend checking the possibility of parking the scooter in a safe or guarded place overnight.

In the event that the helmet is lost or not returned to the office, a fixed cost of €75 will be charged – damaged/scratched visor €35 – Scratched/damaged helmet €30 and deducted from the deposit you paid.

In case of delay in picking up the scooter, the customer is required to notify our office. In case of delay in returning, as the vehicle must be prepared for the next customers, vehicles must be returned to the rental company at the agreed time and place. In case of delay exceeding 60 minutes, an additional day's rental fee will be charged.

In case of early return, the company is not obliged to issue refunds.

The vehicle is delivered with a full tank of fuel and must be returned in the same condition. Otherwise, a penalty of €20.00 will be applied for motorcycles and mopeds, in addition to the cost of the actual missing fuel. The aforementioned amount will be deducted from the security deposit paid to the rental company by credit card or in cash and will be refunded if the vehicle is returned with a full tank of gas (for vehicle damage, consult the dedicated section).

100 km included then €0.20 per extra km. Or you can opt for UNLIMITED KM €25 / one-time and enjoy unlimited mileage.

Cancellation is free of charge if made within 48 hours before (by midnight) the scooter pick-up date. Cancellation requests must be sent via email to: book@rentmenow.it.

Delivery and pick-up at the rental company's offices are free. Delivery and/or pick-up at other locations is possible with prior authorization and reimbursement to be agreed upon, as it varies based on the distance from the office and must be agreed upon at the time of booking or contract signing. Indicatively and for illustrative purposes only, for a delivery and/or pick-up every 30 km, the price is approximately €30.00 + VAT.

Certainly, our scooters are approved to allow riding with a passenger on board.

Only if you include the second driver at the time of contract signing, the cost is €5/Day. Otherwise, it is strictly prohibited by law.

No, both the driver and the passenger are required to wear a helmet, regardless of age and engine size, according to current regulations ('art. 171). In case of seizure for riding without a helmet, the customer will have to pay the rental company the price of one month's rental.

• The second helmet costs €5/one-time
• Full-face helmet €10/one-time

The fine for violating the Road Code C.d.S. is the responsibility of the customer as it results from the customer's behavior.
If you have a receipt, you can pay it yourself directly at the municipal police station.
Otherwise, and in case of a request from the police, the rental company is obliged to provide the customer's name, who will receive the fine notification for payment. To this end, by signing the rental contract, you accept the processing of personal data according to the current L. 675/98 and the current national legislation.
The rental company will withhold the sum of €50.00 as a processing fee, without prejudice to the customer's responsibility for paying the administrative penalty imposed.

• The second helmet costs €5/one-time
• Full-face helmet €10/one-time

No, access to ZTL areas is strictly prohibited. Otherwise, you will be fined (the fine is the customer's responsibility).

Driving licences issued in the European Union, European Economic Area, United Kingdom or Switzerland need no additional supporting document in Italy.

Other foreign licences (e.g. those issued in the USA, Canada or Australia) require an International Driving Permit (IDP) or an official Italian translation (prepared by a sworn translator or the issuing country's embassy/consulate).

Important: provisional licences (temporary permits, pink slips) are not accepted under any circumstances. Always carry a valid identity document alongside your licence.